Privacy Policy

Last revised on: January 4, 2024

The website located at (“Site”) is a copyrighted work belonging to Compare Propane, LLC. Throughout this Privacy Policy, the terms “we”, “us” and “our” refer to Compare Propane, LLC. We offer this Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Privacy Policy including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Privacy Policy applies to all users of the Site.

Please read this Privacy Policy carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by this Privacy Policy. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services.

This Privacy Policy is subject to change, you can review the most current version at any time on this page. We reserve the right to update, change or replace any part of this Privacy Policy by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

If you reside in California, you may have additional data rights. Please refer to the “California Privacy Rights” section below.

1. Data Collection

We collect certain information about you when you visit our Site. This information may personally identify you or have the potential to personally identify you (“Personal Information”). This section describes the Personal Information we collect and the sources of that information.

Information We Collect

  • Identifiers: We may collect your full name, email address, physical address, phone number, or other similar identifiers.
  • Internet or Other Electronic Network Activity Information: We may collect information regarding your interaction with the Services, including time of visit and geolocation data, pages visited, links clicked, emails opened, language preferences, and the pages that led or referred you to our Services. We may also collect information automatically from your device, such as device type, operating system name and version, device manufacturer and model, language, plug-ins, and add-ons.
  • Geolocation Data: We may collect your physical location or infer your physical location based on your IP address, mailing address, or other network or voluntarily provided information.
  • Commercial Information: We may collect information about the products or services you have purchased, obtained, or considered from us.

Data Sources

  • We may automatically collect certain information about the mobile device, computer or other devices that you use to access the Services through commonly used information-gathering tools, such as cookies and web beacons (see our Cookies section below).
  • You provide some Personal Information to us directly.
  • We may generate information about you based on our relationship with you or your use of the Services. Such information may be aggregated or anonymized before we process it.

2. Data Usage

This section describes the purposes for which we process your Personal Information. We process your Personal Information:

  • To provide and maintain our Site and to provide you tailored services through the site.
  • To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To attend and manage your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Site users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
  • With your consent. We process your Personal Information if we obtained your affirmative consent to such processing, such as to send you our newsletter and other marketing communications that you requested, or to respond to inquiries and questions that you initiated.

If we need to process your Personal Information for a purpose other than that for which the information was initially collected, we will provide you with information about that other purpose before we further process your Personal Information.

3. Data Sharing and Disclosure

We may share your Personal Information with third parties:

  • With your consent. We share your Personal Information if you affirmatively consent to it. If we are legally obligated to obtain your consent prior to sharing your Personal Information, we notify you of the specific purpose for which we are obtaining your consent, and we do not share beyond that purpose without notifying you of and obtaining additional consent for further disclosure.
  • With third party service providers and agents. We share Personal Information with a limited number of service providers who process it on our and their own behalf to provide or improve our business functions as well as contact you to provide additional services or offerings, and who have agreed to privacy restrictions similar to the ones in our Privacy Policy by making similar commitments.
  • For legal disclosure. We may share your information with third parties when we reasonably believe disclosure is required or permitted in order to comply with a subpoena, court order or other applicable law, regulation or legal process.
  • To protect us or others. We may share your information to the extent we believe that sharing such information is necessary to protect the rights, property, or safety of us, our products or services, our customers, or others.
  • As aggregate information. We may share certain aggregated, non-personally identifying information internally or with others for purposes of research, reporting, and benchmarking.
  • As a result of merger or sale of our business. We may share Personal Information if we are involved in a merger, sale, financing, liquidation, bankruptcy or acquisition of corporate entities or business units.

We may be compensated for sharing Personal Information with third parties if we have your permission to share your Personal Information in that specific instance.

4. Data Retention

We retain your Personal Information according to applicable laws or regulatory requirements and keep it as long as is necessary to fulfill the purposes described in this Privacy Policy or for which the personal data was collected.

5. Data Security

While no online service is 100% secure, we work to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks, and we use a variety of security technologies and organizational procedures to help protect your personal data from unauthorized access, use, or disclosure. We also limit access to your Personal Information to those personnel with a need to know in order to perform job duties for us.

6. Children’s Privacy

We do not collect Personal Information about or from persons under the age of thirteen. If you are under the age of thirteen you CANNOT use the Site. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

7. Third Party Links

We may provide content on the Services that links to third-party websites. We do not control, and are not responsible for, third parties’ privacy practices and content. When you click on a link to a third-party site, the third party may collect your personal information, which will be governed by the third party’s privacy policy. Please read the third party’s privacy policy to learn about how they collect and process your personal information.

8. California Privacy Rights

This Section 8 applies only to individuals residing in the State of California who are considered “consumers” and from whom we collect “personal information” as those terms are defined in the California Consumer Privacy Act of 2018 (CCPA). We will review and update this Section 8 at least once every twelve (12) months to reflect changes in our business, legal or regulatory obligations, so please check this Section 8 periodically for changes.

How We Collect, Use, and Disclose Your Data

We collect the categories of Personal Information listed in the “Information We Collect” section above as well as Sensitive Personal Information. “Sensitive Personal Information” includes your social security number, driver’s license number, State ID number, passport number, account login, financial account number, debit and credit card numbers, your precise geolocation, your race, ethnic origin, religious and philosophical beliefs, union-membership status, contents of messages sent to and by you, your genetic data, your biometric information, health information, and sexual lifestyle and orientation. We use the information for the business or commercial purposes specified in the “Data Uses” section above. 

We disclose your information to the categories of third parties listed in the “Data Sharing and Disclosure” section above. We use cookies as described in our Cookies Policy.

Your CCPA and CPRA Rights and Choices

California consumers have the following rights regarding our use and disclosure of your personal information, subject to certain limitations in the CCPA and CPRA:

  • The right to know. You may request, up to twice in a 12-month period, the following information about the personal information we have collected about you during the past 12 months.
    • the categories and specific pieces of personal information we have collected about you;
    • the categories of sources from which we collected the personal information
    • the business or commercial purpose for which we collected the personal information;
    • the third parties with whom we shared the personal information; and
    • the categories of personal information about you that we disclosed for a business purpose, and the third parties to whom we disclosed that information for a business purpose.
  • The right to delete. You may request that we delete the personal information we have collected about you, subject to certain limitations under applicable law.
  • The right to correct. You may request that we correct the personal information we have collected about you, subject to certain limitations under applicable law.
  • The right to opt-out from the sharing of your personal information. You may request to opt out of any communication of your personal information to another party.
  • The right to non-discrimination. The CCPA provides that you may not be discriminated against for exercising these rights.
  • The right to limit our use and disclosure of your Sensitive Personal Information. You may request that we limit or stop using and disclosing your Sensitive Personal Information except to the extent necessary to perform our services and provide our goods as would be reasonably expected by an average consumer who requests our goods or services or as otherwise permitted by law.

You may exercise any of the rights above by submitting a request using the Contact Information provided below. We may need to verify your identity before responding to your request, such as by requesting government-issued identification or confirming your full name, email address or account access.

How Long We Retain Your Data

We will hold and use your personal information only as long as is reasonably necessary: (i) to provide the services or goods for which you provided the information, (ii) to exercise or fulfill any rights or obligations we have in contract or law, and (iii) to advertise our services or goods to you.

9. Cookies Policy

Cookies are small text files that are stored in a web browser’s memory. Cookies help us remember your preferences and that you have already logged in, and they help us analyze how you use the Site so we can improve the Services. This Cookies Policy explains how we use cookies and other similar technologies to help us ensure that our Services function properly, prevent fraud and other harm, and analyze and improve the Services in accordance with our Privacy Policy. Any capitalized term used and not otherwise defined below has the meaning assigned to it in the Privacy Policy.

How We Use Cookies

Cookies help us personalize the Services and offer an effective and safe Site. We update our cookies periodically, but we generally use cookies for the following purposes:

  • To operate the Services. We use cookies for functions such as authentication, fraud prevention and detection, and features and preferences.
  • To analyze and improve the Services. We use cookies to understand how you use the Site and the Services so that we can improve your user experience.
  • For better advertising. We use cookies to help us deliver more relevant ads to you.

How We Can Manage Cookies

Your web browser may allow you to control the cookies we and other websites set on your computer. 

Please consult the help section of your web browser for more information on how to delete cookies. However, note that if you choose to delete or disable cookies, we may be unable to provide the Site and the Services to you.

10. Contact Information

For any questions or concerns regarding this Privacy Policy, you can contact us at:

  • Compare Propane, LLC 
    (877) 672-0860 
    195 Lancaster Ave, Malvern, PA 19355

11. Changes to this Privacy Policy

We will provide you with notice of changes to the way we process your Personal Information and will obtain your consent as required by applicable law. All changes are effective immediately upon posting a notice of such changes. Your continued access to or use of the Services following the posting of changes constitutes your acknowledgment of such changes. You can see when this Privacy Policy was last updated by checking the “Last Updated” date displayed at the top of this Privacy Policy.